Terms of service

Lauranka New Zealand Ltd
Last updated: 25 December 2025


1. About Us

This website and online store is operated by Lauranka New Zealand Ltd (“we”, “us”, “our”).
We are a New Zealand-based supplier of professional workplace timekeeping and time information related equipment.

These Terms of Service apply to purchases made through our online Shopify store only.

For quotations, project work, installations, or non-online purchases, our Conditions of Sale apply.


2. Scope of These Terms

By placing an order through our online store, you agree to be bound by these Terms of Service, together with our:

  • Shipping Policy
  • Returns & Refunds Policy
  • Privacy Policy

These policies form part of your agreement with us.


3. Product Information & Suitability

Our products are professional workplace systems designed for use in business environments.

Product descriptions, specifications, and features are provided on individual product pages.
It is your responsibility to ensure that a product is suitable for your workplace, operational needs, and compliance requirements before purchasing.

If you are unsure whether a product is appropriate, please contact us before ordering.


4. Important Product Understanding

Before purchasing, please note product functionality, setup requirements, and included features are described on each product page.

We aim to describe all products accurately and honestly so expectations are clear.


5. Pricing & Payment

  • All prices are shown in New Zealand Dollars (NZD)
  • Prices exclude GST unless stated otherwise
  • Applicable taxes are calculated at checkout
  • Full payment is required at the time of purchase

We reserve the right to correct pricing or listing errors if they occur.


6. Orders & Acceptance

All online orders are subject to acceptance and availability.
A binding contract is formed once payment is successfully processed and the order is confirmed.

We may contact you to clarify order details or configuration requirements before dispatch.


7. Shipping & Dispatch

Dispatch and delivery timeframes are outlined in our Shipping Policy.

For in-stock items, we generally aim to dispatch within 3 working days, unless otherwise stated on the product page or where configuration is requested.


8. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which complies with the New Zealand Consumer Guarantees Act where applicable.

Please review that policy carefully before purchasing.


9. Warranty

Products are covered by manufacturer warranties as outlined on product pages or supplied documentation.

Warranty service is typically provided on a Return-to-Base (RTB) basis.
Warranty does not cover misuse, unauthorised modification, or normal wear and tear.


10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential loss
  • Our liability is limited to repair, replacement, or refund of the product supplied
  • We do not accept liability for business interruption or payroll outcomes arising from product use

Nothing in these Terms limits your rights under New Zealand consumer law.


11. Intellectual Property

All content on this website, including text, images, and branding, is the property of Lauranka New Zealand Ltd or its licensors and may not be used without permission.


12. Governing Law

These Terms of Service are governed by the laws of New Zealand.


13. Contact Information

If you have questions about these Terms, a product, or an order, please contact us:

Lauranka New Zealand Ltd
📞 Phone: 0800 77 99 00
📧 Email: support@lauranka.co.nz